Legal
Privacy Policy
Kinora ("we", "us", "our") is committed to handling your personal information with care. This policy explains what information we collect when you use our website or enquire about our programmes, how we use it, and what choices you have. Our services — communication workshops, household organisation sessions, and peer community membership — are general education in nature, and we collect only what is needed to communicate with you and deliver those programmes.
1. Data We Collect
We collect personal information only when you provide it voluntarily, such as through our contact form or programme enquiries. This may include:
- Your name and contact details (email address, phone number)
- Your general enquiry or message
- Programme preferences you share with us
- Technical information collected automatically (IP address, browser type, pages visited) via analytics tools
We do not collect sensitive personal data such as financial information, identification documents, or health information unless you specifically share such details in a message.
Retention: Contact enquiries are retained for up to 24 months from last interaction. Analytics data is retained per provider settings (typically 26 months).
2. How We Use Your Data
We use the information you provide to:
- Respond to your enquiries and provide information about our programmes
- Administer your participation in workshops or community membership
- Send you relevant programme updates and session reminders (with your consent)
- Improve our website and understand how visitors use it (via anonymised analytics)
- Comply with legal obligations where applicable
We rely on your consent (Article 6(1)(a) PDPA) for marketing communications, and on legitimate interest (Article 6(1)(f)) for responding to enquiries and improving our services. We do not use your data for automated decision-making or profiling.
3. Sharing Your Data
We do not sell or rent your personal information to third parties. We may share data with:
- Service providers who help us operate our website and deliver programmes (e.g. email delivery, web hosting), under strict data processing agreements
- Analytics providers such as Google Analytics, which collect anonymised usage data — see our Cookie Policy for details
- Authorities if required by Thai law or court order
All third-party providers are required to handle your information securely and only for the purposes we specify.
4. Data Protection
We take reasonable steps to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS) between your browser and our website
- Access controls limiting who within our organisation can view personal data
- Regular review of our data handling procedures
- Prompt assessment and notification in the event of a data breach, in accordance with Thailand's Personal Data Protection Act (PDPA 2019)
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
5. Cookies
We use cookies to improve your browsing experience and understand how our website is used. Essential cookies are necessary for the site to function. Optional analytics and preference cookies are only set with your consent. Please see our Cookie Policy for full details and to manage your preferences.
6. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) and applicable law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data where there is no overriding legal basis to retain it
- Restrict or object to certain types of processing
- Data portability — receive your data in a structured, commonly used format
- Withdraw consent at any time for consent-based processing (this does not affect processing carried out before withdrawal)
- Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
7. External Links
Our website may include links to external websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies before sharing personal information with them.
8. Children and Minors
Our website and programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in how we handle data or to comply with legal requirements. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
For any privacy-related questions or to exercise your data rights: